- Effective date:
- [INSERT EFFECTIVE DATE]
- Last updated:
- [INSERT LAST UPDATED DATE]
This policy contains highlighted details that are still being confirmed and is subject to legal review before it takes effect.
What this covers
This policy applies to appointments, sessions and service packages. Physical products bought from the Satvik shop are covered by our Returns & Exchange Policy.
Cancelling an appointment
Cancellation notice required: [INSERT HOURS] before the appointment.
How to cancel: [INSERT METHOD — e.g. phone / WhatsApp]
Rescheduling
Rescheduling policy: [INSERT POLICY]
Late cancellations
Late cancellation policy: [INSERT POLICY]
No-shows
No-show policy: [INSERT POLICY]
Advance payments
Advance payment / deposit policy: [INSERT POLICY]
Session packages
Package validity, transfer and unused-session refunds: [INSERT POLICY]
Refund eligibility
Refund eligibility: [INSERT POLICY]
Refund method: [INSERT — e.g. original payment method]
Refund processing time: [INSERT DAYS]
If we cancel
If we need to cancel or cannot provide a booked session, we will offer a new time or a refund of amounts paid for that session. [CONFIRM]
Exceptional circumstances
We will consider illness, pregnancy-related events, bereavement and emergencies with understanding. [INSERT POLICY]
Your consumer rights
Nothing in this policy affects your rights under the Consumer Protection Act, 2019 or other applicable law. Concerns can be raised through our Grievance Redressal process.
Related policies