- Effective date:
- [INSERT EFFECTIVE DATE]
- Last updated:
- [INSERT LAST UPDATED DATE]
This policy contains highlighted details that are still being confirmed and is subject to legal review before it takes effect.
Grievance contact
- Grievance Contact: [GRIEVANCE OFFICER NAME REQUIRED]
- Designation: [DESIGNATION REQUIRED]
- Email: [GRIEVANCE EMAIL REQUIRED]
- Phone: [GRIEVANCE PHONE — OPTIONAL/REQUIRED AS APPLICABLE]
- Business Address: [BUSINESS ADDRESS REQUIRED]
How it works
1. Submit your grievance
Email or write to the grievance contact with your name, contact details, a description of the concern and any booking or order reference. Please avoid unnecessary health details.
2. Acknowledgement
We will acknowledge receipt. Acknowledgement timeframe: [INSERT — CONFIRM APPLICABLE STATUTORY TIMELINE]
3. Review
We will review the matter and may contact you for more information.
4. Response and resolution
We will respond with the outcome and any action taken. Resolution timeframe: [INSERT — CONFIRM APPLICABLE STATUTORY TIMELINE]
If you are not satisfied
For personal-data concerns, you may approach the Data Protection Board of India once you have raised the matter with us. For consumer concerns, you may approach the National Consumer Helpline (1915) or the appropriate Consumer Commission.
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