- Effective date:
- [INSERT EFFECTIVE DATE]
- Last updated:
- [INSERT LAST UPDATED DATE]
This policy contains highlighted details that are still being confirmed and is subject to legal review before it takes effect.
What this covers
This policy applies to physical products bought from the Satvik shop. Appointments and services are covered by our Cancellation & Refund Policy.
Return window and eligibility
Return window: [INSERT DAYS] from delivery.
Products should be unused, in original condition and packaging, with proof of purchase. [CONFIRM CONDITIONS]
Incorrect, damaged, defective or missing items
If you receive the wrong item, or an item that is damaged, defective or missing, contact us within [INSERT DAYS] of delivery. We will arrange a replacement or full refund, including any shipping you paid, at no extra cost to you.
Non-returnable items
For hygiene and safety, some opened personal-care or intimate-use products may not be returnable unless faulty or incorrectly supplied. Any such items will be clearly marked on the product page before purchase. [NON-RETURNABLE ITEMS — INSERT / VERIFY]
How to return
Return process: [INSERT METHOD]
Return shipping: [INSERT — who pays and how]
Exchanges
Exchange policy: [INSERT POLICY]
Refunds
Refund method: [INSERT — e.g. original payment method]
Refund processing time: [INSERT DAYS] after we receive and inspect the return.
Cancelling an order
Orders can be cancelled before dispatch by contacting us. Policy after dispatch: [INSERT POLICY]
Your consumer rights
This policy does not limit your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.