Terms & Conditions

The Praana Co. is a brand/trading name of [LEGAL ENTITY NAME REQUIRED] ("we", "us", "our"), with its business address at [BUSINESS ADDRESS REQUIRED].

These terms apply when you use this website, request an appointment, receive services or buy products from us. You do not need to accept these terms simply to read the website, but by using our services or shop you agree to them.

You must be 18 or older to request services or buy products on your own behalf. Appointments for people under 18 must be requested by or with a parent or legal guardian, who accepts these terms on the minor's behalf.

Website content is general information, not individual medical advice. Please read our Medical Disclaimer. Use the website lawfully and do not interfere with its operation or security.

Services are provided within the qualifications and professional scope of the relevant practitioner. Service descriptions explain what care may involve; the right plan depends on individual assessment.

Practitioner availability can change. We may occasionally need to reschedule and will let you know as early as we can.

Online (tele-) consultations are not currently offered through this website. [TELEMEDICINE — SEPARATE COMPLIANCE REVIEW REQUIRED IF INTRODUCED]

Submitting a form or WhatsApp message requests an appointment or contact. An appointment is confirmed only when you receive confirmation from us. Please do not use any website channel for medical emergencies.

Fees and payment methods are explained at the time of booking or purchase and in our Payment Policy.

Appointment cancellations, rescheduling, no-shows and service refunds are covered by our Cancellation & Refund Policy.

When the Satvik shop is live, purchases are covered by our Shipping & Delivery Policy and Returns & Exchange Policy. Product information, price and applicable charges are shown before you pay. Products support everyday wellness routines and are not medical treatment.

• Provide accurate contact and relevant health information when you book
• Tell your practitioner about changes in your health, pregnancy or medications
• Follow your doctor's advice and seek medical care for urgent or worsening symptoms
• Treat staff and other clients respectfully

• Misusing forms, submitting false information or impersonating another person
• Attempting to access systems or data without authorisation
• Copying website content for commercial use without permission
• Uploading unlawful, harmful or abusive content

Our content and brand are protected. See our Intellectual Property page.

We may link to or use third-party services such as WhatsApp, maps, social media, payment gateways and shipping providers. Their own terms and policies apply and we are not responsible for their content or practices.

Results vary between individuals and no specific outcome is guaranteed. We aim to keep website information accurate and current but cannot guarantee that it is complete or error-free.

To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website. Nothing in these terms limits liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019, or affects your statutory rights as a consumer.

If you breach these terms or misuse the website, you agree to be responsible for reasonable losses this directly causes us, to the extent permitted by law.

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, public-health restrictions, utility or network outages. We will let you know and offer rescheduling or a refund where appropriate.

We may update our services or these terms. The version published on this page at the time you book or buy applies to that booking or purchase.

These terms are governed by the laws of India.

Courts: [Jurisdiction / Courts — CONFIRM WITH LEGAL COUNSEL].

We encourage you to raise any concern with us first through our Grievance Redressal process. This does not affect your right to approach a Consumer Commission or other forum under applicable law.

• Business: The Praana Co. ([LEGAL ENTITY NAME REQUIRED])
• Address: [BUSINESS ADDRESS REQUIRED]
• Email: [BUSINESS EMAIL REQUIRED]
• Phone / WhatsApp: +91 62399 49209
• Privacy & grievance contact: [Privacy Contact / Grievance Contact — TO BE PROVIDED]